Is it hard to create a Custom Brand?
January 3, 2023
Starting a brand can be a difficult and costly venture, but it can also be a very rewarding experience. Here are some answers to common questions about starting a brand
What types of payment are accepted?
November 30, 2022
We currently accept Major credit cards: Visa, MasterCard, American Express, and Discover Card credit cards. We also accept payments through PayPal. We DO NOT accept personal or electronic checks, cash on delivery (COD), Bitcoin, money orders, or wire transfers at this time.
Cancellation Policy
November 30, 2022
Order Modifications or Cancellation: After your order has been placed, you have 24 hours to contact our customer support team and request order modifications, change of address, or a cancellation. After 24 hours, your order has already been placed in production and can no longer be modified. How do I
Terms of Service
November 30, 2022
Terms of Service Agreement Please Read The Following Terms Of Service Agreement Carefully. By Accessing Or Using Our Sites And Our Services, You Hereby Agree To Be Bound By The Terms And All Terms Incorporated Herein By Reference. It Is The Responsibility Of You, The User, Customer, Or Prospective Customer
Privacy Policy
November 30, 2022
Definitions ”Non-Personal Information” (NPI) is information that is in no way personally identifiable and that is obtained automatically when you access our Website with a web browser.“ Personally Identifiable Information” (PII) is non-public information that is personally identifiable to you and obtained for us to provide you with a product
Refund Policy
November 30, 2022
Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. We will refund the money to the customer right after our
Return Policy
November 30, 2022
Returns happen. Don’t worry, we understand. That’s why we have a 30 day return policy (since customer received an order) for all products at Alchemy. Here are a few details if you’re making a return: Full Refund, If you don’t receive your order or your item is not as described.
How do I contact Alchemy Apparel?
November 30, 2022
Before reaching out to us, be sure to check the FAQ for answers to most common questions like these: How can I check the status of an order? I am missing items from my order. What are production times like? Contact Us “*” indicates required fields Name* First Last Email*
How do Vendors receive their Commissions?
November 20, 2022
Vendor commissions are payed automatically using PayPal Payouts. This can be weekly, monthly, or instantly (for Gold accounts only). A PayPal account is currently required for instant payouts. Payouts without a Paypal account are sent in the form of a check. (minimum payout requirement is $150) Can I sell on
How do I find my Tracking Number?
November 17, 2022
After placing an order, you can find the order number, check the status of an order, as well as find the tracking number for your order by clicking on the Account Icon on the top right hand side of the navigation menu. In the Dashboard Menu select Orders from