Returns happen. Don’t worry, we understand. That’s why we have a 30 day return policy (since customer received an order) for all products at Alchemy. Here are a few details if you’re making a return:
- Full Refund, If you don’t receive your order or your item is not as described.
- Please contact us and send a photo of the product you received – No need to return any items back to us.
- Return/Exchange Policy Does Not Apply to Products Purchases with a Discount Code or Free Items.
Items Damaged or Poor Quality
If an item is damaged or is shipped with a poor-quality, please send us a photograph of the poor-quality products or damaged area. Alchemy will replace any items damaged or poor-quality at no additional cost.
Wrong Product Shipped/Missing Items
If we ship the wrong product to you, send us a photo showing how the product differs from what was ordered and we will replace or refund any such items at no additional cost. If there are missing items in an order please tell us the items that are missing and we will send the missing item.
Please Note: Some items will ship from different locations and will arrive in separate packages.
Design Issues
If you have any other complaint regarding the design printed on a product, please send us a photo. Credits, refunds, or reprints will be issued at the sole discretion of Alchemy, if the printed design differs substantially from the artwork that was submitted. We will investigate every case and will work to provide a resolution that satisfies you.
Package Returned To Sender
If a package is returned to sender by the shipping courier, Alchemy will reship the package to you for free after an address verification is complete. All returned to sender orders will be destroyed by the courier or charged Alchemy for another custom tax duties and another shipping fee once we confirmed to shipped it back to our production facility.
If a package is returned to the sender by the shipping courier for the second time, Alchemy will reship the package to you for a small fee that will be collected through Paypal Payment Request.
Note: Alchemy will not refund returned packages to sender and reshipment times are the same as regular orders. So please double-check shipping information prior to ordering.
Package Returned To Sender – Missed Delivery Attempts
All missed delivery attempt orders that got returned to Sender who received notification from Alchemy or from the carrier to contact them for a delivery arrangement will only be compensated with 50% Refund Credit. You should also take the responsibility of making follow ups for the delivery progress.
Package Returned To Sender – Change Address
If a package is returned to sender due to an Address Change and would like to reship the order to the new Address, we will do it with a fee of 50% from the Order Cost.
Package Returned To Sender – Wrong Address
If a package is returned to sender due to wrong Address Information, Alchemy will not be held liable and compensation will not be granted by any form. You should take the responsibility over this matter as we allow an Order Modification within 24 Hours.
Lost Order – Wrong Address
Alchemy will not refund nor assume liability for orders that are lost due to incorrect Shipping Address.
Lost Order – Stolen Package
Alchemy will not refund nor assume liability for orders that are lost due to package theft or porch piracy.
Used Items and Term Limits
Items in used condition are not eligible for refunds or exchanges. New and unused items that have been successfully received by customers within 30 days are eligible for exchanges (if return, it is 7 days). Once 30 days have elapsed from the receipt of goods, exchanges will no longer be accepted.
To return your product, you should mail your product to:
Alchemy Design Group
support@alchemyprinting.com
1400 Easton Drive, STE 117 Bakersfield, CA 93309
Remember to take a picture of the product you send us before packing, and send it to the email address support@alchemyprinting.com