Order Modifications or Cancellation: After your order has been placed, you have 24 hours to contact our customer support team and request order modifications, change of address, or a cancellation. After 24 hours, your order has already been placed in production and can no longer be modified. How do I…
Terms of Service Agreement Please Read The Following Terms Of Service Agreement Carefully. By Accessing Or Using Our Sites And Our Services, You Hereby Agree To Be Bound By The Terms And All Terms Incorporated Herein By Reference. It Is The Responsibility Of You, The User, Customer, Or Prospective Customer…
Definitions ”Non-Personal Information” (NPI) is information that is in no way personally identifiable and that is obtained automatically when you access our Website with a web browser.“ Personally Identifiable Information” (PII) is non-public information that is personally identifiable to you and obtained for us to provide you with a product…
Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. We will refund the money to the customer right after our…
Returns happen. Don’t worry, we understand. That’s why we have a 30 day return policy (since customer received an order) for all products at Alchemy. Here are a few details if you’re making a return: Full Refund, If you don’t receive your order or your item is not as described.…
Before reaching out to us, be sure to check the FAQ for answers to most common questions like these: How can I check the status of an order? I am missing items from my order. What are production times like? Contact Us “*” indicates required fields Name* First Last Email*…
Vendor commissions are payed automatically using PayPal Payouts. This can be weekly, monthly, or instantly (for Gold accounts only). A PayPal account is currently required for instant payouts. Payouts without a Paypal account are sent in the form of a check. (minimum payout requirement is $150) Can I sell on…
After placing an order, you can find the order number, check the status of an order, as well as find the tracking number for your order by clicking on the Account Icon on the top right hand side of the navigation menu. In the Dashboard Menu select Orders from…
To apply a discount code, gift card code, coupon or your rewards points simply go to your shopping cart, choose “checkout” and on the right side of the screen will be the total cost of your order. Above the subtotal and shipping costs there will be a space where you…
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